Refund policy

Damaged, defective, or wrong item: Contact us within 14 days of delivery at alex.rochon@gmail.com with your order number and photos. We will arrange a replacement or refund.

Change of mind: Because most items ship from overseas partner warehouses, we generally cannot accept returns for change of mind once an order has shipped. If the order has not yet shipped, email us right away and we will cancel when possible.

Refunds: Approved refunds are issued to the original payment method within 5–10 business days after we confirm the claim.

Non-returnable: Opened earbuds for hygiene reasons, and custom or clearance items marked as final sale.